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Fuji Xerox ranked second in customer satisfaction survey

Number of visits: Date:2016-08-01 19:33:45
Fuji Xerox ranked second in the "Japan Color Copier Customer Satisfaction Index Survey 2014" and the "2014 Japan Color Printer Customer Satisfaction Index Survey" released by JDPower Asia Pacific, a global market information service company. 5 years reelected first. At the same time, "Nikkei Computer," the latest release of "2014-2015 Customer Satisfaction Survey", the Fuji Xerox following last year again, IT consulting / upstream design services ranked first.
 
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Fuji Xerox has received the highest scores in all four of the surveyed products including "product", "cost", "dealer sales response" and "after-sales service" in the two surveys published by J.D. Power Asia Pacific. J.D.Power Asia Pacific in the survey results refer to the one machine and its associated cloud service purchase trends. The report shows that customers are more satisfied with the copier they are using, the more interested in buying cloud services from manufacturers or sales agents.
 
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In the "Customer Satisfaction Survey 2014-2015" released by Nikkei, the IT Consulting / Upstream Design Services category covers upstream design services, including consulting, business analysis and basic design development, which are designed to To provide solutions for information systems. The category surveys are evaluated around eight indicators: capacity for proposals, business analysis, consultancy and composition systems, expertise and professional skills, project management capacity, delivery quality, budget execution and service charges.

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